PAWSOME PAIR, LLC — TERMS & CONDITIONS (Including End User License Agreement)
Effective Date: 5/6/2025
Last Updated: 10/14/2025
IMPORTANT — READ CAREFULLY: These Terms & Conditions, together with the End User License Agreement (EULA), Privacy Policy, Cookie Policy, Community Guidelines, and any other documents expressly incorporated by reference (collectively, the “Agreement”), govern your access to and use of the Pawsome Pair website, mobile applications, APIs, services, and software (collectively, the “Services” or “App”) provided by Pawsome Pair, LLC (“Pawsome Pair,” “we,” “us,” or “our”). By accessing, installing, registering for, or using the Services you accept and agree to be bound by this Agreement. If you do not agree, do not use the Services.
TABLE OF CONTENTS (summary)
- Definitions
- Acceptance; Updates to Agreement
- Eligibility & Account Registration
- License Grant / EULA (integrated)
- Subscriptions, Billing, Refunds, and Promotions
- User Conduct; Community Standards; Prohibited Uses
- User Content; License to Pawsome Pair; Moderation & Removal
- Safety, Personal Responsibility & Meetings Off-Platform
- Privacy; Data Processing & Links to Privacy Policy
- Intellectual Property
- Disclaimers & Warranties (expanded)
- Limitation of Liability (expanded)
- Indemnification (comprehensive)
- Dispute Resolution; Arbitration; Governing Law
- Termination & Suspension
- Assignment; Force Majeure; Export Controls
- Notices; Contact Information
- Miscellaneous Provisions
- Acknowledgement & Acceptance
1. Definitions
- “User(s)” — any person or entity who accesses or uses the Services.
- “EULA” — the End User License Agreement portion of this document that governs any software or apps provided by Pawsome Pair.
- “User Content” — content posted by Users, including profiles, photos, messages, reviews, and other information.
- “Indemnitees” — Pawsome Pair, LLC and its affiliates, officers, directors, employees, agents, successors and assigns.
2. Acceptance; Updates to Agreement
- By using the Services, you accept and agree to be bound by this Agreement. If you accept on behalf of an entity, you represent that you have authority to bind that entity.
- Pawsome Pair may modify the Agreement at any time. Material changes will be posted with a revised “Last Updated” date and, where reasonable, notified to active users. Your continued use after a change constitutes acceptance. You should review the Agreement regularly.
3. Eligibility & Account Registration
- You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account.
- You warrant that you are not required to register as a sex offender and that you have not been convicted of offenses involving violence, sexual misconduct, or cruelty to animals.
- Registration requires accurate, current, complete information. You are responsible for maintaining accuracy and updating information.
- You are responsible for all activity on your account and for protecting your credentials.
4. LICENSE GRANT / END USER LICENSE AGREEMENT (EULA) — Integrated
4.1 License Grant
Subject to your compliance with this Agreement, Pawsome Pair grants you a limited, personal, revocable, non-exclusive, non-transferable license to download, install, and use one copy of the App on a device you own or control for personal, non-commercial use.
4.2 Restrictions
You shall not: copy, reverse engineer, decompile, disassemble, modify, create derivative works, sublicense, rent, lease, timeshare, sell, transfer, export, or otherwise exploit the App except as expressly permitted. You shall not remove or alter copyright, trademark, or other proprietary notices.
4.3 Ownership
All rights in the App and Services not expressly granted are reserved to Pawsome Pair and its licensors. No title or ownership rights are transferred to you.
4.4 Updates & Patches
Pawsome Pair may provide updates, upgrades, patches, and new releases which you must accept to continue using the App. Updates are subject to this Agreement, unless a separate license is provided.
4.5 Termination
Pawsome Pair may suspend or terminate the license and your access at any time for breach of this Agreement or otherwise in its sole discretion. Upon termination, you must cease use and delete copies of the App.
5. Subscriptions, Billing, Refunds, Promotions
5.1 Subscription Plans
We may offer free tiers and paid subscription tiers with different features. Subscription descriptions and prices are posted on our pricing page and in the App.
5.2 Billing & Auto-Renewal
Paid subscriptions auto-renew until canceled. By purchasing, you authorize us or the applicable third-party payment processor (App Store, Google Play, Stripe, etc.) to charge the payment method you provide.
5.3 Free Trials & Promotional Offers
Free trials are limited-time promotional offers. Unless canceled prior to expiry, you will be charged when the free trial ends. Promotional discounts may expire or have specific conditions.
5.4 Cancellation & Refunds
- You may cancel at any time; cancellation prevents future renewals but does not retroactively provide refunds for prior charges.
- Except where required by law or specific policies posted at purchase, payments are non-refundable.
- Certain jurisdictions (e.g., California) may provide statutory refund rights; we will comply where applicable.
- If you purchased via an app store, refunds and cancellations may be subject to the app store’s policies.
5.5 Chargebacks & Disputes
If you dispute a charge with your bank or card issuer, we may suspend your access pending resolution. You agree to notify us at support@pawsomepair.com to resolve disputes prior to initiating chargebacks.
6. User Conduct; Community Standards; Prohibited Uses
You will not use the Services to:
- Harass, threaten, stalk, or abuse others;
- Transmit sexually explicit, obscene, defamatory,violent, or hateful content;
- Promote illegal activity or commit fraud;
- Solicit money or sell goods/services without authorization;
- Violate intellectual property or privacy rights;
- Use bots, scripts, scraping tools, or other automated methods to access or extract data;
- Interfere with or disrupt the Services or servers.
Pawsome Pair enforces community standards and may remove content, suspend, or terminate accounts for violations.
7. USER CONTENT; LICENSE TO PAWSOME PAIR; MODERATION & REMOVAL
7.1 Ownership & Responsibility
You retain ownership of User Content; however you represent and warrant you have all rights and permissions necessary to upload and license that content.
7.2 License to Pawsome Pair
By posting or submitting User Content you grant Pawsome Pair a perpetual, irrevocable (to the extent permitted by law), worldwide, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content for any purpose related to the Services, including marketing, analytics, and promotional uses.
7.3 Moderation & Removal
Pawsome Pair reserves the right to moderate, edit, refuse, or remove any User Content at any time, with or without notice, and for any reason. We are not responsible for retaining copies of removed content.
8. SAFETY, PERSONAL RESPONSIBILITY & MEETINGS OFF-PLATFORM (EXPANDED & EMPHASIZED)
This section is essential and intentionally expansive.
8.1 Personal Responsibility
You acknowledge and agree that you are solely responsible for your safety, wellbeing, decisions, and actions when using the Services and when interacting, meeting, or otherwise engaging with other users offline or online. Pawsome Pair is not a background-screening service and does not guarantee the accuracy of User Content or the identity of other users.
8.2 No Vetting or Guarantee
Unless explicitly stated, Pawsome Pair does not verify member identities, backgrounds, credentials, or criminal histories. Any reliance on profiles, photos, or statements is at your own risk.
8.3 Express Assumption of Risk & Release
By using the Services you expressly assume all risks associated with interactions with other users and release Pawsome Pair and Indemnitees from all claims, liabilities, losses, and damages (whether arising in tort, contract, strict liability, or other legal theory) that arise from or are related to interactions or meetings with other users.
8.4 Safety Recommendations (Informational Only)
We may provide safety tips and resources; these are educational only and do not create any supervisory obligation or endorsement. You are expected to exercise independent judgment and common sense.
8.5 Mandatory Reporting & Criminal Acts
If you believe a user has engaged in criminal acts or poses an imminent threat, you should contact law enforcement immediately. Pawsome Pair may cooperate with authorities and will take action when required by law.
9. PRIVACY; DATA PROCESSING; COOKIE POLICY
Your use of the Services is subject to our Privacy Policy and Cookie Policy, which are incorporated into this Agreement. The Privacy Policy describes categories of data collected, purposes, legal bases (GDPR), retention, third-party sharing, and your rights (including CCPA/CPRA procedures). The Cookie Policy explains cookie categories and consent management. By using the Services you consent to such data collection and processing as described in the Privacy Policy.
10. INTELLECTUAL PROPERTY
Pawsome Pair owns or controls all intellectual property rights in the Services (excluding User Content). You may not copy, reproduce, distribute or create derivative works without express written consent. Trademarks, logos, and service marks are owned by Pawsome Pair or third parties.
11. DISCLAIMERS & EXPRESS WARRANTIES (EXPANDED)
- THE SERVICES, APP, CONTENT, AND MATERIALS ARE PROVIDED “AS IS,” “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND.
- PAWSOME PAIR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (WITHOUT LIMITATION) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.
- PAWSOME PAIR DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, OPERATE UNINTERRUPTED OR ERROR-FREE, BE SECURE, OR THAT DEFECTS WILL BE CORRECTED.
- PAWSOME PAIR DOES NOT WARRANT THE TRUTH, ACCURACY, RELIABILITY OR COMPLETENESS OF USER CONTENT OR THIRD-PARTY INFORMATION.
12. LIMITATION OF LIABILITY (EXPANDED & ABSOLUTE TO THE MAXIMUM EXTENT PERMITTED)
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PAWSOME PAIR OR ANY INDEMNITEE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF REVENUE, PROFITS, BUSINESS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION OR CLAIM (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE).
IN NO EVENT SHALL PAWSOME PAIR’S AGGREGATE LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS ACTUALLY PAID BY YOU TO PAWSOME PAIR IN THE PRIOR TWELVE (12) MONTHS, OR (B) USD $100.
13. INDEMNIFICATION (COMPREHENSIVE)
You agree to defend, indemnify, and hold harmless Pawsome Pair and Indemnities from any and all claims, demands, losses, liabilities, damages, fines, penalties, costs and expenses (including reasonable attorneys’ fees and court costs) arising from or related to:
- Your breach of this Agreement or the Privacy Policy;
- Your User Content, including claims that User Content infringes third-party rights;
- Your interactions or meetings with other users;
- Your negligent, reckless or intentional acts or omissions;
- Your violation of law or another’s rights.
This indemnification obligation survives termination of your account.
14. DISPUTE RESOLUTION; ARBITRATION; GOVERNING LAW
14.1 Governing Law
This Agreement and any claim or dispute arising out of or related to it shall be governed by the laws of the State of Michigan, without regard to conflict of law rules.
14.2 Arbitration Agreement; Class Action Waiver
Except where prohibited by law, you and Pawsome Pair agree that all disputes, claims, or controversies arising out of or relating to this Agreement, the Services, or your relationship with Pawsome Pair shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) or JAMS pursuant to their rules. The arbitration will be held in Holland, Michigan unless otherwise agreed. You and Pawsome Pair each waive the right to a jury trial and to participate in a class action.
14.3 Small Claims and Injunctive Relief
You may assert individual disputes in small claims court where permitted. Nothing in this Agreement precludes Pawsome Pair from seeking provisional or injunctive relief in court to protect its intellectual property, trade secrets, systems integrity, or confidential information.
15. TERMINATION & SUSPENSION
Pawsome Pair may suspend, restrict or terminate accounts or access to the Services at any time for any reason, including violation of this Agreement, suspected fraud, or legal requirement. Termination does not limit Pawsome Pair from pursuing remedies available under law. Upon termination, certain provisions (including Sections 4, 7, 11, 12, 13, 14, and this Section) shall survive.
16. ASSIGNMENT; FORCE MAJEURE; EXPORT CONTROLS
- Pawsome Pair may assign this Agreement and its rights freely. You may not assign without prior written consent.
- Pawsome Pair is not liable for failure to perform due to causes beyond its reasonable control (force majeure).
- You agree to comply with applicable export laws and regulations and not to export the App to sanctioned countries or persons.
17. NOTICES; CONTACT INFORMATION
All notices to Pawsome Pair should be sent to:
Pawsome Pair, LLC
📧 support@pawsomepair.com
Notices to users may be provided through email, postings in the App, or other means.
18. MISCELLANEOUS
- Entire Agreement: This Agreement, Privacy Policy, Cookie Policy, Community Guidelines, and other incorporated terms form the entire agreement between you and Pawsome Pair.
- Severability: If any provision is invalid, the remainder remains enforceable.
- No Waiver: Failure to enforce any provision does not constitute waiver.
- Relationship: This Agreement does not create an employment, agency, joint venture, or partnership relationship.
19. ACKNOWLEDGEMENT & ACCEPTANCE
BY CREATING AN ACCOUNT, INSTALLING THE APP, OR USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS & CONDITIONS, INCLUDING THE INTEGRATED EULA, PRIVACY POLICY, AND COOKIE POLICY. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SERVICES.